If Brutus is calling a client or something he should be talking from a work phone, not a cell phone. Secondly, what did Brutus do to deserve Veeblefester's insult? I've worked in customer service for over five years and what Brutus is doing is correct. I think Veeblefester's employees (Brutus, at least) should file a lawsuit against Veeblefester for creating a hostile work place.