Return of Creterman

 Well, they've lost this account.

Again.

One of the perks(?) of doing this everyday for the past eleven years is that you start to remember the little things. Sure, I don't remember names, dates or places anymore but I do remember that I've seen the name Creterman before. November 19, 2009 to be exact.

On the plus side, they lost the account and then got it back. So there's that.