Friday, February 18, 2011

Thank You For Calling

I don't normally talk about my job, mainly because it's unprofessional but this strip is just so reminiscent of my job that I have to comment.  I work for a government contractor and answer phones for one of the most expensive programs our government has.  What is interesting is that the contract requires (requires!) that the callers wait on hold for at least three (3) minutes.  So what happens when they can easily get through the voice menu system and get directly to an agent?  They pull people off the phone to build up the queue essentially forcing that no waiting quickly turns into a fifteen minute (or more) wait time.

Your tax dollars at work.